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OnsStay

FINDING YOUR STAY

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Home Experience UAE Support Center
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Transparency & Trust

Access our policies, terms, and support resources. We believe in clear communication and protecting both our guests and hosts.

Welcome to OnsStay Support Center

We are committed to transparency and protecting your rights. This center provides comprehensive information about our policies, terms, and how we operate.

Privacy Policy

Learn how we collect, use, and protect your personal information.

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Terms of Service

The rules and guidelines for using the OnsStay platform.

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Cancellation Policy

Understand our flexible cancellation tiers and refund eligibility.

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Refund Policy

Details on refund processing, timelines, and methods.

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User Guide

Step-by-step guide for guests and hosts on using OnsStay.

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Host Protection

AED 35,000 damage protection and host support programs.

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Need Help?

Can't find what you're looking for? Our support team is available 24/7 to assist you.