Privacy Policy
Last Updated: January 2026
OnsStay ("Company," "we," "us," or "our") operates the OnsStay website and mobile application (collectively, the "Service"). This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, nationality, and payment information
- Profile Information: Profile picture, bio, preferences, and communication preferences
- Booking Information: Property details, dates, guest count, and booking history
- Communication: Messages, reviews, ratings, and support inquiries
- Payment Information: Credit card details, billing address, and transaction history
- Device Information: IP address, browser type, device type, and operating system
- Usage Data: Pages visited, time spent, search queries, and interaction patterns
2. How We Use Your Information
We use collected information for:
- Processing bookings and payments
- Providing customer support and resolving disputes
- Personalizing your experience and recommendations
- Sending promotional emails and notifications (with your consent)
- Improving our Service and developing new features
- Detecting and preventing fraud and security issues
- Complying with legal obligations
- Analyzing trends and usage patterns
3. Information Sharing
We share your information with:
- Property Hosts: Your name, contact information, and booking details
- Payment Processors: Credit card and billing information for transaction processing
- Service Providers: Third-party vendors assisting with hosting, analytics, and customer support
- Legal Requirements: When required by law or to protect our rights
We Do Not Sell Your Data
OnsStay does not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure password storage with hashing algorithms
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure data storage with encryption at rest
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from promotional communications
- Data Portability: Receive your data in a portable format
To exercise these rights, contact us at privacy@onsstay.com
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Personalize content and advertisements
- Prevent fraud and enhance security
You can control cookie settings in your browser. Disabling cookies may affect Service functionality.
7. Contact Us
For privacy-related inquiries, contact:
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service constitutes acceptance of changes.