User Guide

Getting Started with OnsStay

Create Your Account

1. Visit onsstay.com and click "Sign Up"
2. Choose to sign up as a Guest or Host
3. Enter your email address and create a strong password
4. Verify your email by clicking the confirmation link
5. Complete your profile with personal information
6. Add a profile photo for better trust and credibility

Guest Guide

1. Searching for Properties

• Use the search bar to enter your destination (e.g., "Dubai Marina")
• Select your check-in and check-out dates
• Specify number of guests and bedrooms needed
• Click "Search" to view available properties
• Filter results by price, amenities, ratings, and property type

2. Viewing Property Details

• Click on a property to view full details and photos
• Read the description, amenities, and house rules
• Review guest reviews and ratings
• Check the cancellation policy before booking
• View the location on the map and nearby attractions

3. Making a Booking

1. Click "Book Now" on the property page
2. Confirm your check-in and check-out dates
3. Review the price breakdown (room, service fee, tax)
4. Choose your payment method (card, wallet, or Tamara)
5. Enter payment details and confirm booking
6. Receive confirmation email with booking details

4. Before Your Stay

• Review the property's house rules and check-in instructions
• Contact the host if you have questions
• Download the OnsStay app for mobile access
• Save the host's contact information
• Plan your arrival time and transportation

5. During Your Stay

• Respect the property and follow all house rules
• Keep the property clean and report any issues immediately
• Contact the host for maintenance or emergency issues
• Take photos of the property condition upon arrival
• Enjoy your stay and experience Arabian hospitality!

6. After Your Stay

• Check out on time as specified in your booking
• Leave the property clean and in good condition
• Return all keys and access cards
• Leave a review and rating for the property
• Contact support if you have any issues or concerns

Host Guide

1. Listing Your Property

1. Log in to your OnsStay host account
2. Click "Create New Listing"
3. Enter property details (address, type, bedrooms, bathrooms)
4. Add high-quality photos from multiple angles
5. Write an engaging description highlighting unique features
6. List all amenities (WiFi, AC, kitchen, etc.)
7. Set your nightly rate and availability calendar
8. Choose your cancellation policy (Flexible, Moderate, Firm, or Strict)
9. Set house rules and check-in/check-out times
10. Submit for review and approval

2. Managing Your Listings

• Update availability calendar regularly
• Adjust pricing based on demand and seasonality
• Monitor booking requests and respond promptly
• Keep property photos and descriptions current
• Update amenities list if you add new features

3. Handling Bookings

• Receive booking notifications via email and app
• Review guest profiles and ratings before confirming
• Communicate check-in instructions clearly
• Confirm receipt of payment before guest arrival
• Prepare property for guest arrival

4. Guest Communication

• Respond to guest messages within 24 hours
• Provide clear check-in and parking instructions
• Be available for guest questions during their stay
• Address maintenance issues immediately
• Maintain professional and friendly communication

5. Property Maintenance

• Inspect property after each guest checkout
• Clean and prepare property for next guest
• Replace linens and towels
• Perform regular maintenance and repairs
• Update photos if property is renovated

6. Receiving Payments

• OnsStay handles all payment processing
• Payments are transferred to your bank account
• Service fees are deducted from your earnings
• Payouts occur every 2 weeks
• View payment history in your dashboard

Payment Information

Payment Methods

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, Samsung Pay
• Bank Transfer: Direct bank-to-bank transfers
• Tamara Pay Later: Split payment into 4 interest-free installments (Shariah-compliant)

Tamara Pay Later

Payment Security

• All payments are encrypted with SSL/TLS technology
• PCI DSS compliant payment processing
• Your card details are never stored on our servers
• Fraud detection and prevention systems
• Secure checkout process

Getting Help & Support

FAQ Section

Visit our FAQ page for answers to common questions about bookings, payments, cancellations, and more.

Contact Support

Report an Issue

1. Log in to your OnsStay account
2. Go to "My Bookings" or "My Listings"
3. Find the relevant booking or property
4. Click "Report Issue" or "Contact Support"
5. Describe the problem and attach photos if needed
6. Our team will investigate and respond within 24-48 hours