Eligibility
Refunds are determined by the cancellation tier on your listing and any applicable extenuating-circumstances review. Service fees may be non-refundable except where required by law.
Processing Time
Refunds to your OnsStay wallet are credited immediately. Refunds to your original payment method can take up to 21 days to appear, depending on your bank or card provider.
Partial Refunds
For mid-stay issues reported promptly, a partial refund may be offered after review of the circumstances and any evidence provided.
Disputes
If you believe a refund was calculated incorrectly, contact support within 30 days and we will review your case.