Terms and Conditions for OnsStay
Effective Date: June 14, 2025
1. Acceptance of Terms
Welcome to OnsStay! These Terms and Conditions (“Terms”) govern your access to and use of the OnsStay website, mobile applications, and services (collectively, the “Platform”). The Platform is owned and operated by OnsStay (referred to as “OnsStay,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and all other policies and guidelines incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Platform. These Terms constitute a legally binding agreement between you and OnsStay.
2. Eligibility
To access and use the Platform, you must be at least 18 years old and capable of forming a binding contract. By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements. If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. Account Registration and Security
3.1. Account Creation
To access certain features of the Platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. Account Security
You are responsible for safeguarding your password and any other credentials used to access your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not
you have authorized such activities or actions. You will immediately notify OnsStay of any unauthorized use of your account.
4. Role of OnsStay
OnsStay provides an online platform that connects hosts who have accommodations to rent (“Hosts”) with guests who are seeking to book such accommodations (“Guests”). OnsStay acts solely as an intermediary between Hosts and Guests. We do not own, manage, or control any properties listed on the Platform. We are not a party to any rental agreement or other transaction between Hosts and Guests.
OnsStay is not responsible for the conduct of any Host or Guest on the Platform or in connection with any booking. While we strive to maintain a safe and trusted environment, we do not guarantee the identity of any user or the quality, safety, or legality of any listed property.
5. Host-Specific Terms
5.1. Listing Your Property
As a Host, you may create listings for your properties on the Platform. You agree to provide accurate, complete, and up-to-date information about your property, including its location, amenities, pricing, availability, and any house rules. You are solely responsible for your listings and for ensuring that they comply with all applicable laws, regulations, and these Terms.
5.2. Host Responsibilities
As a Host, you are solely responsible for:
• Ensuring that your property is safe, clean, and in good condition.
• Providing accurate and truthful information in your listing.
• Honoring all confirmed bookings and providing the accommodation as described in your listing.
• Communicating promptly and professionally with Guests.
• Complying with all applicable laws, including but not limited to, zoning laws, licensing requirements, health and safety regulations, and tax obligations.
• Obtaining any necessary permits, licenses, or registrations required to rent your property.
• Maintaining appropriate insurance for your property and for any activities conducted on your property.
5.3. Pricing and Payments
You are solely responsible for setting the price for your listings. OnsStay will collect payments from Guests on your behalf and will remit the applicable payout to you, subject to any fees or deductions as outlined in our fee structure, which will be made available to you separately.
6. Guest-Specific Terms
6.1. Booking an Accommodation
As a Guest, you may book accommodations listed on the Platform. When you book an accommodation, you agree to pay all applicable fees, including the listing price, OnsStay service fees, and any applicable taxes. You agree to abide by the Host’s house rules and any other terms specified in the listing.
6.2. Guest Responsibilities
As a Guest, you are solely responsible for:
• Treating the property and the Host with respect.
• Complying with all house rules and instructions provided by the Host.
• Leaving the property in the condition it was found, reasonable wear and tear excepted.
• Communicating promptly and professionally with the Host.
• Complying with all applicable laws and regulations during your stay.
6.3. Payments
You agree to pay for all bookings made through the Platform. OnsStay uses third-party payment processors to facilitate payments. By making a payment through the Platform, you agree to be bound by the terms and conditions of the applicable payment processor.
7. Fees and Taxes
OnsStay may charge fees to Hosts and/or Guests for the use of the Platform. These fees will be clearly disclosed to you before you complete a transaction. You are responsible for paying all applicable taxes associated with your use of the Platform and any bookings made through it.
8. Cancellations and Refunds
Cancellation policies are set by Hosts and will be clearly displayed in each listing. Guests are responsible for reviewing and understanding the cancellation policy before booking. OnsStay will process refunds in accordance with the applicable cancellation policy.
9. User Conduct
You agree to use the Platform in a lawful and respectful manner. You agree not to:
• Violate any applicable laws or regulations.
• Infringe upon the rights of others, including intellectual property rights.
• Post false, misleading, or fraudulent information.
• Harass, abuse, or harm another person.
• Impersonate any person or entity.
• Interfere with or disrupt the operation of the Platform.
• Upload or transmit viruses or other malicious code.
• Collect or store personal data about other users without their consent.
10. Content
10.1. Your Content
You are solely responsible for any content that you post, upload, publish, submit, or transmit on the Platform, including listings, reviews, and communications (“Your Content”). By providing Your Content, you grant OnsStay a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, and otherwise exploit Your Content on, through, or by means of the Platform.
10.2. Prohibited Content
You agree not to post, upload, publish, submit, or transmit any content that:
• Is fraudulent, false, misleading, or deceptive.
• Is defamatory, obscene, pornographic, vulgar, or offensive.
• Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.
• Is violent or threatening or promotes violence or actions that are threatening to any person or entity.
• Promotes illegal or harmful activities or substances.
• Violates any applicable law or regulation.
OnsStay reserves the right to remove or disable access to any content that violates these
Terms or is otherwise objectionable.
11. Disclaimers
THE PLATFORM IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, ONSSTAY EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ONSSTAY MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. ONSSTAY MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ACCOMMODATIONS, HOSTS, GUESTS, OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE PLATFORM.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE
PLATFORM. YOU UNDERSTAND THAT ONSSTAY DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE PLATFORM OR TO REVIEW OR VISIT ANY ACCOMMODATIONS.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ONSSTAY BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE PLATFORM, FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE PLATFORM OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, OR FROM ANY LISTINGS, BOOKINGS, OR ACCOMMODATIONS VIA THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ONSSTAY HAS BEEN INFORMED
OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL ONSSTAY’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE PLATFORM EXCEED THE AMOVUNTS YOU HAVE PAID OR OWED FOR BOOKINGS VIA THE PLATFORM AS A GUEST IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A HOST, THE AMOUNTS PAID BY ONSSTAY TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100) IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE.
13. Indemnification
You agree to release, defend, indemnify, and hold OnsStay and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Platform or your violation of these Terms; (b) your Content; (c) your (i) interaction with any User, (ii) booking of an Accommodation, or (iii) creation of a Listing; (d) the use, condition, or rental of an Accommodation by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of a rental or use of a Listing.
14. Governing Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. You and OnsStay agree to submit to the exclusive jurisdiction of the courts located in Dubai, United Arab Emirates, to resolve any dispute arising out of or relating to these Terms or the Platform.
15. Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be referred to and finally determined by arbitration in Dubai, United Arab Emirates, in accordance with the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) for the time being in force, which rules are deemed to be incorporated by reference into this clause.
16. General Provisions
16.1. Entire Agreement
These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire and exclusive understanding and agreement between OnsStay and you regarding the Platform, and these Terms supersede and replace any and all prior oral or written understandings or agreements between OnsStay and you regarding the Platform.
16.2. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
16.3. No Waiver
The failure of OnsStay to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of OnsStay.
16.4. Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without OnsStay’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. OnsStay may assign or transfer these Terms, at its sole discretion, without restriction.
16.5. Notices
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by OnsStay via email (in each case to the address that you provide) or by posting to the Platform.
17. Changes to These Terms
OnsStay reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Platform and update the “Effective Date” at the top of these Terms. We will also provide you with notice of the modifications by email or through the Platform. If you
disagree with the revised Terms, you may cancel your account. If you do not cancel your account before the date the revised Terms become effective, your continued access to or use of the Platform will constitute acceptance of the revised Terms.
18. Contact Us
If you have any questions about these Terms, please contact us at support@onsstay.com.