Welcome to OnsStay

The Leading Arabic Hospitality and Accommodation Platform

OnsStay is the premier Arabic platform specializing in providing unique accommodation experiences that combine comfort, authenticity, and genuine Arabian hospitality. We connect travelers from around the world, especially from the GCC, Middle East, and North Africa regions, with exceptional accommodations that transform ordinary trips into extraordinary experiences filled with warmth and welcome.

Our Vision

To be the region’s most trusted hospitality platform — a one-stop destination where families and travelers find everything they need at their fingertips. With just one touch, OnsStay delivers instant, personalized services and seamless stays, redefining comfort, convenience, and Arabian hospitality.

Our Mission

To empower global hospitality the oriental way, connecting travelers with authentic accommodations that transform ordinary stays into magical experiences of ‘Ons’, empowering hosts as cultural ambassadors – where cultural understanding, personalized service, and heartfelt connections bring the world together, all accessible with just one touch.

What Sets Us Apart

OnsStay targets GCC and MENA tourism in UAE and Dubai. Characteristics of this market include early planning, low cancellations, longer stays, higher spending, fewer complaints, and being family-oriented. The founders and team have extensive experience and deep connections in these markets.

Whether you’re a host looking to share your unique space or a guest seeking an unforgettable stay experience, OnsStay is your gateway to a world of authentic hospitality and enriching experiences. Join us today and discover how we can redefine the concept of travel and accommodation together. # Help Center – OnsStay

We’re Here to Help You

Log in to get help with your reservations, account, and more.

Top Articles

Payment Methods Accepted

OnsStay accepts a variety of payment methods. However, your available options will vary by region. Depending on the country your guest account is in, you may be able to pay using: – Credit and debit cards (Visa, Mastercard, American Express) – Digital wallets (Apple Pay, Google Pay) – Direct bank payments – Regional payment options customized for the GCC and Middle East region

Add or Remove a Payment Method

If an existing payment method on your account is incorrect (e.g., an expired credit card), you can easily update it or add a new payment method through your account settings.

Need to Get in Touch?

We’ll start with some questions and guide you to the right place. OnsStay’s support team is available 24/7 in multiple languages including Arabic and English to ensure your needs are met quickly and efficiently.

Getting Started Guide

Getting Started with OnsStay

Whether you want to book a distinctive stay, host a unique experience in your area, or provide a service to make a guest’s stay more special, OnsStay provides everything you need to start with ease and confidence.

The OnsStay Community

OnsStay is built on a community based on connection and belonging. We take the safety of our hosts and guests seriously – hosts and guests must meet quality standards. All hosts and co-hosts for homes, experiences, and service providers go through our identity verification process, and all bookings are handled through our secure payment system.

Ground Rules for Hosts

Rules for hosts including more information about listing accuracy, cleanliness, and communication. We set high standards to ensure an exceptional experience for all users, with a focus on authentic Arabian hospitality values.

Ground Rules for Guests

Rules for guests including more information about respecting the community, the space, and house rules. We encourage cultural understanding and mutual respect to ensure positive experiences for everyone.

Getting Set Up

Create an Account

Creating an account is free and easy! We’ll need to know a few basic details to help you get started. You can sign up using your email, phone number, Apple ID, Google account, or Naver (for South Korean users).

Verifying Your Identity on OnsStay

Details about what information you may need to share to verify your identity before booking a stay. We use advanced verification technologies while maintaining your data privacy. # FAQ – OnsStay

About OnsStay

What is OnsStay?

OnsStay is the leading Arabic hospitality and accommodation platform, connecting travelers with unique accommodations and exceptional experiences. We provide a comprehensive service that combines comfort, authenticity, and genuine Arabian hospitality, with a focus on the needs of travelers from the GCC, Middle East, and North Africa regions.

How does OnsStay work?

OnsStay functions as a platform connecting hosts and guests. Hosts can list their spaces, whether rooms, entire homes, or unique experiences, and guests can search for and book these listings. OnsStay handles the payment process, communication, and support to ensure a smooth and secure experience for everyone.

What makes OnsStay different from other accommodation platforms?

OnsStay distinguishes itself through its focus on authentic Arabian hospitality and the needs of travelers from the GCC and MENA regions. We offer customized services that consider cultural and religious requirements, while providing accommodation experiences that combine modern comfort with local authenticity. We also provide 24/7 support in Arabic, English, and several other languages.

For Guests

How do I start using OnsStay?

Getting started with OnsStay is easy! Create a free account, complete your profile, and begin searching for accommodations that suit your needs. You can filter search results by location, price, property type, and available amenities. Once you find the right place, you can book directly through the platform.

How do I pay for my reservation on OnsStay?

OnsStay accepts a variety of payment methods, including credit and debit cards, digital wallets, and direct bank transfers. We also provide customized payment options for the GCC and Middle East region. All transactions are securely processed through our payment system.

What is OnsStay’s cancellation policy?

Cancellation policies vary by host and listing. You can view the cancellation policy for each listing before booking. Generally, we offer three levels of cancellation policies: flexible, moderate, and strict. In cases of exceptional circumstances, a special policy may apply.

How can I communicate with my host?

Once your booking is confirmed, you can communicate directly with the host through OnsStay’s secure messaging system. You can ask questions, discuss arrival details, or inquire about any additional information you might need.

What is OnsStay’s guest protection?

OnsStay provides comprehensive protection for guests, including guarantees for listing accuracy, protection from last-minute cancellations, and assistance in resolving any issues that may arise during your stay. If the place isn’t as described or you encounter any significant problems, OnsStay’s support team will help find an appropriate solution.

For Hosts

How do I become a host on OnsStay?

To become a host on OnsStay, create an account and click “Become a Host.” You’ll enter information about your place, including location, property type, number of rooms, available amenities, and rules. You can also upload high-quality photos and write an engaging description. After your listing is reviewed and confirmed, it will be available for booking.

How do I set my pricing?

You can set the base price for your accommodation, with the option to adjust prices for different periods such as tourist seasons, holidays, or days of the week. OnsStay also provides a smart pricing tool that suggests prices based on demand in your area, travel seasonality, and local events.

How do I receive payments as a host?

After a guest checks in, payments will be transferred to your registered bank account within 24 hours. You can choose your preferred payment method, including direct bank transfer or digital wallets.

What is OnsStay’s host protection?

OnsStay provides comprehensive protection for hosts, including $1 million USD in liability insurance and $3 million USD in damage protection. We also screen guests before booking and provide 24/7 support to help resolve any issues that may arise.

How can I improve my listing’s ranking?

To improve your listing’s ranking, ensure you provide accurate and complete information, high-quality photos, and competitive pricing. Responding quickly to guest inquiries, maintaining a high acceptance rate, and receiving positive reviews will also help improve your listing’s visibility in search results. # OnsStay Policies

Host Protection in OnsStay

OnsStay Coverage for Hosts

OnsStay Coverage for Hosts provides comprehensive protection for every host on our platform. It includes $1 million USD in host liability insurance. It also includes $3 million USD in damage protection, with coverage for art, valuables, cars, boats, other motor vehicles and watercraft you store at your property, and more.

OnsStay Coverage for Hosts provides pre-booking safeguards to help ensure guests are who they say they are. We perform background checks on booking guests when permitted by law, and check if booking guests are on certain watchlists or sanctions lists. Our proprietary reservation screening technology also helps reduce the chance of disruptive parties and property damage.

OnsStay Support

OnsStay is available to support you 24 hours a day, seven days a week, in 46 languages including Arabic and English.

• Phone and online support: For urgent issues, call us. For non-urgent issues, like updating your calendar or adjusting your pricing, send us a message.
• Dedicated Superhost support: Superhosts automatically connect with an expert OnsStay Support staff member whenever they contact OnsStay.
• 24-hour safety line: If you ever feel unsafe, our app provides one-tap access to specially-trained safety agents, day or night.

Ground Rules for Guests

OnsStay requires all guests to follow ground rules for guests. They must treat your space with respect, follow your house rules, communicate promptly if issues arise, and leave your home in a state that doesn’t require excessive cleaning. Every guest who books agrees to these ground rules before making a reservation.

If a guest doesn’t follow ground rules, you can report it by contacting OnsStay Support or giving the guest a low rating for cleanliness or house rules during the review process. Guests who repeatedly break standard house rules could be suspended or removed from OnsStay if the issues persist.

House rules are enforceable under ground rules, and allow you to set expectations with guests that are specific to your place. You can choose from our list of standard house rules regarding:

• Pets
• Events
• Smoking, vaping, and e-cigarettes
• Quiet hours
• Check-in and checkout times
• Maximum number of guests
• Commercial photography and filming

If you have special instructions that aren’t included in the standard house rules, you can write them under additional rules in your listing settings. For example, you might ask guests to close and lock all windows before they check out.

Reviews and Profiles

Guest reviews and profiles help you get to know guests before their stay. Guests who book a reservation or join a trip are prompted to create a complete profile, with a photo and details about themselves.

You can trust that guest reviews are based on real experiences since hosts and guests can only review each other after a reservation is complete. You can also ask guests questions and set expectations at any point before they arrive.

If you use Instant Book, you can choose to offer it only to guests who have completed at least one stay without incidents or low ratings. If you prefer manual booking requests, you can access guests’ profiles and reviews before accepting a reservation.

You can always cancel a reservation you reasonably believe will lead to a party as long as you follow our Host Cancellation Policy. If you’re uncomfortable with a trip request, you can decline it as long as you follow our Nondiscrimination Policy. # Resource Center – OnsStay

Learn and Grow with OnsStay

Hi, what do you want to learn?

Now you can host more than just accommodations

OnsStay offers you the opportunity to expand your hospitality horizons through three different ways to participate:

• Homes: Share your home or a room in it and welcome guests from around the world
• Experiences: Offer unique local experiences that reflect your region’s culture and heritage
• Services: Provide specialized services that make guests’ stays more comfortable and distinctive

Grow your business

Pricing

Set the right price for your place using OnsStay’s smart pricing tools. Learn how to adjust prices according to seasons, holidays, and days of the week to maximize your benefits.

Reviews

Positive reviews are key to success on OnsStay. Discover how to provide an exceptional experience that guarantees excellent ratings and increases your listing’s appeal.

Superhost

OnsStay’s Superhost program rewards hosts who consistently provide exceptional experiences. Learn about the criteria and exclusive benefits that Superhosts receive.

Calendar

Efficient calendar management is essential to avoid overlapping bookings and maintain an optimal occupancy rate. Learn how to use OnsStay’s advanced calendar management tools.

Your OnsStay Tools

Host App

The OnsStay Host app allows you to manage your listings and bookings from anywhere. Respond to guest inquiries, manage your calendar, and monitor your listings’ performance – all from your smartphone.

Host Dashboard

The Host Dashboard provides a comprehensive overview of your OnsStay business. Monitor revenue, occupancy rates, and listing performance through advanced analytics and easy-to-understand charts.

Photography Tools

High-quality photos increase your listing’s appeal. Take advantage of professional photography tips and free photography services that OnsStay offers in some areas.

Learn from Other Hosts

Join a Local Host Club

Connect and meet with hosts in your area. Share experiences, exchange tips, and form valuable professional relationships with the local host community.

Visit the Community Center

Get tips and advice from hosts all over the world. The OnsStay Community Center is an interactive platform for hosts to share their experiences and solve common challenges.

Common Questions

What hosting regulations apply to you?

Learn where to find information on local laws, taxes, and permits specific to hosts in your area.

How does OnsStay protect hosts?

Host with confidence with our comprehensive policies and protections. Learn about OnsStay Coverage for Hosts, liability insurance, and property damage protection.

How can I improve my listing’s ranking?

Discover effective strategies to improve your listing’s visibility in search results and attract more bookings.

What are the best practices for communicating with guests?

Learn how to effectively communicate with guests before, during, and after their stay to ensure a smooth experience and positive reviews.